ORDERS AND PAYMENT
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay and Koral Gift Cards.
Can I change or cancel my order?
Because we process orders as quickly as possible, we are unable to make any changes once submitted. For more information or for guidance on returns, please contact our Customer Service team at +1(323) 391-1060, Monday through Friday, from 9am – 5pm PST (not including holidays).
How do I check the status of my order?
Once your order is placed, you will receive an order confirmation email. You will receive an additional email at the time your order ships that will include the UPS tracking number to trace your package.
If you have a Koral Activewear account, you may also check that status of your order by clicking on the order number within your account. From there, you will be able to view the full details of your order, including the status and tracking number.
FREE SHIPPING AND RETURNS ON ALL U.S. ORDERS.
Where do you ship?
Orders are typically processed within 1 – 2 business days and ship via UPS. Arrival time with free UPS Ground shipping is not guaranteed. We cannot ship to P.O. Boxes, APO or AE addresses. Please see shipping guidelines below.
|# OF ITEMS||UPS GROUND||UPS 2-DAY||UPS STANDARD OVERNIGHT|
|(5-7 BUSINESS DAYS)||(2-3 BUSINESS DAYS)||(NEXT BUSINESS DAY)|
We currently offer international shipping via DHL. All international orders are shipped for a flat rate. Please see shipping guidelines below. IMPORTANT: Any customs taxes or import duties will be billed directly to customers once the parcel reaches its destination country.
|COUNTRY||DHL FLAT RATE|
|SOUTH AFRICA, SOUTH AMERICA||$39.99|
|AUSTRALIA, NEW ZEALAND||$39.99|
Please note: We do not ship on holidays or weekends.
How do I return my online purchase?
Doesn’t fit? Didn’t work? No sweat! We want you to be completely satisfied with your purchase. Please read our Warranty and Return Policy for guidelines on how to make a return.
All returns must be unwashed, unworn, unused and in their original condition with receipt and tags attached.
How long does it take to process a return?
Once your return has been shipped back to us, please allow up to 14 business days for the return to be processed at our distribution center. Please allow additional time for international orders.
You can expect the refund to hit your bank or credit card account within 2-3 business days after the return has been processed, but processing credit is subject to your bank.
You will be notified via email once your return has been processed.
Need to make a change?
At this time, we do not offer product exchanges. You may return your product within 30 days using our free returns option for a full refund and re-order your replacement item. Please read our Warranty and Return Policy for guidelines on how to make a return.
Our Quality Promise
Quality is the heart of who we are. Quality shows up in our people, our conversations and of course, our product. If our product doesn't perform for you due to a manufacture defect, your purchase may be returned within 30 days for a full refund.
Returns on eligible items must be made within 30 days from the delivery date.
All hangtags must be attached to the garment and proof of payment must accompany the return.
All items are subject to inspection.
Outgoing shipping charges are not refundable.
- Please note: Only items purchased through Koral.com may be returned to our online warehouse. Items purchased through any department store, specialty store or online partner must be returned to the place of purchase.
To make a return, follow these easy steps:
Package your item(s) for return in the box it was delivered in.
Adhere the UPS return shipping label to the outside of the box.
Drop the package off at your nearest UPS drop box.
Once we receive your return, we will process your refund for all eligible, inspected and approved items.
INTERNATIONAL RETURNS (AUSTRALIA, CANADA, ISRAEL, AND MEXICO)
GIFT CARDS AND SHIPPING GIFTSCan I purchase a gift card for a friend?
We offer electronic gift cards to support our passion to be green. To purchase, simply click here and fill out the gift card form. Upon purchase, your recipient will receive an email with an electronic gift card from you!
I received a gift card. How do I redeem it?
Redeeming your gift card is easy. In the email that you received your Gift Card, click on the unique link in the message and you will receive your unique Gift Card code. At checkout, enter your code to apply it to your purchase.
How do I check the balance of my gift card?
You can check your balance by visiting the unique gift card link sent via email. The balance is also displayed beside the gift card when applied to a cart during checkout.
When does my gift card expire?
Your Koral Activewear Gift Card will never expire, but what are you waiting for? Start shopping now!
Note: Discounts and promo codes cannot be applied towards the purchase of gift cards.